- Compatibility: Make sure your headset is compatible with your Avaya Desk phone model.
There are the list of compatible Avaya phone models on Avaya headset image. If your Avaya phone model listed under the headset image, the headset model is compatible with your Avaya phone.
- Connectivity: Choose a headset with the correct connectivity options with Bottom cables (eg RJ09, HIS-02 cable, USB, and etc.).
Avaya/Lucent : 6402D 6408D + 6424D + M 8403 8410D 8434DX 1408 1416 2410 2420 4406D + 4412D + 4424D + 4424LD + 4610 4610SW 4612 4620 4620SW 4621 4621SW 4622 4622SW 4624 4625 4625SW 4630 4630SW 5410 5420 5610 5621 56257208 7316 9404 9406 9408 9504 9508 DT1 DT3 DT5 QE 4616 3903, 3904, 3905
Nortel Avaya IP : 1120E IP1140E IP1150E 1210,1220,1230
Nortel, Meridian, Norstar : T7316 T7316E M7208 M7310 M7316 M7324 M7900 M3110 3310 3820
Northern Telecom : NT DU 92(i2004) ACD I(M2216) Vista Powertouch 480 480e 480i
U10P Bottom cable is compatible with below Avaya desk phone models
AVAYA 16XX AND 96XX SERIES
1608, 1608I, 1616, 9608, 9608G, 9611, 9611G, 9610, 9611, 9611G, 9620, 9620L, 9620C, 9630, 9630G, 9640, 9640G, 9650, 9670 IP PHONES AND BRAND NEW J139,J169 AND J179 IP PHONES
HIS-02 Bottom cable is compatible with below Avaya desk phone models
IPH-510USB-A type Adapter is compatible with Avaya One-X model and other desk phones with USB-A port.
- Comfort: Choose a headset that is comfortable to wear for extended periods of time.
- Microphone: Choose a headset with a clear microphone for good sound quality.
- Noise Cancellation: If you work in a noisy environment, consider a headset with noise cancellation.
- Budget: Determine your budget and choose a headset that fits your budget.
- Reviews: Read customer reviews to see how the headset works for others.
It depends on the headset you are using and the Avaya IP desk phone model. Most Avaya desk phones have a built-in headset port to connect the headset directly, Avaya (Lucent) Partner Digital Phones(18D,34D) are connected to the handset port and some might require an adapter or amplifier if necessary. It is best to check the compatibility of your headset with the Avaya Desk phone and purchase the necessary adapter or amplifier.
The headset installation process for Avaya Desk phone may vary depending on the specific model of Avaya Desk phone and headset. Below are the general steps for installing a headset on your Avaya Desk phone.
- Check Compatibility: Check if your headset is compatible with your Avaya Desk phone model.
- Connect the headset: If necessary, connect the headset to the headset port or handset on the Avaya Desk phone.
- Configure Settings: Configure the settings on your Avaya Desk phone so that you can use your headset. This may include activating headset mode, adjusting volume, and selecting microphone and speaker settings.
- Headset Test: Tests that the headset is working properly and the audio quality is clear.
- Adjust settings: If necessary, adjust the settings on your Avaya desk hone or headset to improve audio quality.
The location of the headset button on the Avaya Desk phone may vary depending on the specific model. Here are some common places you’ll find the headset button:
- Keypad: The headset button may be on the keypad of the Avaya desk phone.
- Menu: You can access the headset buttons through the menu on the Avaya Desk phone display screen.
- Function key: The headset button can be one of the function keys on your Avaya desk phone.
- Phone side: The headset button may be on the side of your Avaya desk phone.
To make a call using an Avaya Call Center Headset, follow these steps:
- Put on your headset: Put on your headset and make sure it is properly connected to your Avaya Desk phone.
- Make a call: Dial the desired number using the keypad on your Avaya Desk phone.
- Make a call: Press the call button on your Avaya desk phone or headset to make a call.
- Talk to the caller: Speak to the caller using the headset’s microphone.
- End a call: When you end a call, press the end call button on your Avaya desk phone or headset to end the call.
To receive an incoming call on the headset installed on your Avaya Desk phone, follow these steps:
- Call waiting: Wait for your Avaya desk phone to ring to notify you of an incoming call.
- Pick up the headset: Pick up and put on the headset.
- Answer the call: Press the headset button on your Avaya desk phone.
- Talk to the caller: Speak to the caller using the headset’s microphone.
To end a call on your Avaya desk phone, press the headset button again on your Avaya desk phone. The headset button can be a physical button on the Avaya Desk phone or a virtual button on the screen of the Avaya Desk phone.
To switch between headset and handset, use the headset button on your Avaya Desk phone to toggle between the two modes.
To switch between the headset and speakerphone features, use the speakerphone button on the Avaya Desk phone to toggle between the two modes.
- Remove the handset from the handset port of phone and put the handset aside.
- Connect the headset to the handset port.
- To make a call using the headset, press the desired number using the keypad of the phone.
- To end a call, put the handset back to the cradle of the phone.
To find the model number of your Avaya phone, follow these steps:
- Check the label on the bottom or back of the phone. Most Avaya phones have a label on the bottom or back of the phone that lists the model number.
- Check the user manual. The model number may also appear in the user guide for your Avaya phone.
- Check the Avaya website: You can also check the Avaya website for information on how to identify the model number of your Avaya phone.